BRAND POLICY
Brand Policy
TERMS AND CONDITIONS
PLEASE READ THE TERMS AND CONDITIONS BEFORE ORDERING. IT HELPS US TO PLAN BETTER AND ENSURE PRODUCT AND SERVICE QUALITY WE PROMISE TO DELIVER.
By making a purchase or accessing the Website of Defence Bakery, you agree to the following Terms and Conditions. It is your own responsibility to ensure that you are fully aware of all of these Terms and Conditions when making a purchase on www.defencebakery.in

COMPLETION OF ALL ORDERS ARE SUBJECT TO AVAILABILITY THE SAME IN SHOP AND THEN AT COMMISSARY.

I. ORDER
1. CUSTOM CAKES, MENU ITEMS ON ORDER AND OTHER CUSTOMIZED ORDERS
-Inquiry for cakes or other items can be sent via online Inquiry Form http://defencebakery.in/customise, email orders@defencebakery.in or phones:

Defence Colony: +91 011 46698829 , +91 011 24338119 , +91 011 24333178 .

-An inquiry shall be confirmed further with clarity of details and upon receipt of advance payment, received by Defence Bakery at least 48 hours before the delivery date.


2. REGULAR MENU ITEMS

-Order for regular menu items (excluding the items ON ORDER) can be placed via online shop www.defencebakery.in/order-online, via email orders@defencebakery.in or phone between 10.00AM to 8.00PM I.S.T., on all days of the week.

-We will make every effort to fulfill the same day delivery provided that the order is made before 08.00 pm. Orders placed after 8.00 pm will not be considered next day order.

-In case of online order for Regular Menu Items (not bulk orders) subject to availability of the same.

We are selling perishable items with short shelf life and it might happen that they are sold out quickly. We make fresh next day.


II. CONFIRM

1. Every Online Order has to be confirmed by Defence Bakery within 24 hours. Make sure your contact number and email address is mentioned in the order. If you do not receive your confirmation via mail, sms or call within 24 hours please contact the Bakery immediately.

2. Any changes to the order must be confirmed in written or in person 24 hrs prior pick up or delivery.

3. If for any reason we are unable to complete your order, we will contact you and ask you to amend the order.

4. The weights of cakes indicated are approximate and might vary (see FAQ).

5. Defence Bakery does not guarantee to match up the exact colour and designs you have chosen. Pictures are used as a reference only. The final product may vary (see FAQ).

6. For photo cake ready file (pdf/jpeg) is required. If the image requires editing it will attract an editing cost with respect to third parties (see FAQ). The photo shall be emailed to orders@defencebakery.in

7. Please be aware that whilst your chosen products may not be made with nuts or other allergenic requests, however, it will be prepared in a kitchen where tree nuts/ gluten products may be processed.

8. Completion of all orders are subject to availability of food in shop and then at commissary.

There Is No Perfect Online Ordering System And The Amendments For Amelioration Will Be Made Periodically.


III. PAYMENT

1. To process an order of Custom Cakes, menu items On Order or other Customize orders, non-refundable 50% advanced payment of total order value is required.

2. Applicable Taxes are extra. Prices are subject to change without prior notice.

3. Payments can be made by cash at one of our outlets, through internet banking or via an online payment gateway available on the website at least 48 hours before delivery of the order.


IV. SHIPPING & DELIVERY

1. We can arrange for home delivery of orders (excluding Custom Cakes) in Delhi and NCR selected areas (please check at the time of ordering with the order taker)

2. Home delivery is organised through third parties. The delivery cost and risk is entirely borne by the customer.

3. Delivery Charges are extra. Any toll taxes paid on the delivery address shall be borne by the customer.

4. Home delivery within Defence Colony area:

*Free home delivery with a minimum order amount of INR 200/-

*Chargeable INR 50/- for an order of more than 1.5 kg cake & bulk orders

5. We do not arrange delivery for Custom Cakes. These cakes can be inquired, ordered and paid for online but must be picked up from our outlets in Greater Kailash II or Defence Colony respectively.

7. We take sufficient care in shipping your orders. Cakes are delicate and are prone to damage in vehicles traveling in city traffic. Though we arrange special vehicles and equipment to handle them, we would advise our customers to be aware of the damage that could be caused during the shipping. No refunds either in part or in full would be provided in case of shipping related damages.

8. During bad weather conditions the delivery service might be delayed, please keep this in mind when ordering during these periods.


V. COPYRIGHT AND TRADEMARK POLICY

All content on this website including the logo, graphics, text, design, is the property of defencebakery.in and protected by copyright. No part of the content shall be copied, downloaded, uploaded, published and transmitted without prior, written permission from Defence Bakery. Defence Bakery is a registered trademark.


VI. USER ACCOUNT AND REGISTRATIONS TERMS

All content on this website including the logo, graphics, text, design, is the property of defencebakery.in and protected by copyright. No part of the content shall be copied, downloaded, uploaded, published and transmitted without prior, written permission from Defence Bakery. Defence Bakery is a registered trademark.


VII. COMMUNICATION

When you use the website or send emails or other data, information or communication to Defence Bakery, you agree and understand that you are communicating with Defence Bakery through electronic records and you consent to receive communications via electronic records from Defence Bakery periodically, as and when required. Defence Bakery may communicate with you by email, sms, telephone or by such other mode of communication, electronic or otherwise. Your use of the website entitles you to receive periodic communication regarding Defence Bakery services through email, sms, telephone or by such other mode of communication, electronic or otherwise. If you wish to not receive periodic informational communication from Defence Bakery you can unsubscribe to the communication through your account settings.


VIII. LICENSE:

You agree that your usage of the Website is a limited license to place an order using the Website. This license is to access the Website for personal use. You are not authorized to modify or download any portion of the Website without written consent of us. You do not have a commercial license to use this Website. No part of this Website shall be used by you for any commercial purpose without written consent from us.